Marketers are always asking “Which social platforms should my brand be on?”
Most assume that they should be everywhere and anywhere just because they can. Each social network is essentially free to join and free to set up a branded account, however there are many points to still consider. My theory is to generally look at two things:
1. What makes sense for my brand
2. What can I afford
The first is a given; go where your audience is, and go where the most of them are. But when your audience is in the “millennial” group, this is generally thought to still be everywhere… but not necessarily. Some social networks still skew more male or more female, so this should be considered. Also, what type of message are you sending? For example: are you a quirky, crafty brand – consider Pinterest or Instagram, which are both very visual and captivating. Or are you a very savvy, intellectual brand – consider Twitter or LinkedIn, which both appeal to people who actually want to take the time to read, and learn more.
Now to my second point: What can I afford. I’ve always been told and believe, “Don’t try to do everything. Instead focus on doing one thing really well.” If you have a large budget, and can afford to hire people that know these networks inside and out AND have the around the clock time to moderate and manage these accounts, then do everything… However, if you can only afford to do one really well, then do it. It just does not make sense to try doing everything, if everything does not live up to a good standard; by this I mean leaving networks silent for long periods, or creating low quality content. That “it’s about quality, not quantity” thing really does apply here.
** I will note though: If you are worried that people will take your brand name and use it their own handle (which does happen, and can be very difficult to get back), then go ahead and secure these. But if you are inactive, leave a post, tweet or status that points to your website or another network that is active.
I came across this incredibly simple yet helpful guide for which social networks your brand should be on. Check it out [here]. If I was to recommend one network right now, it would be Facebook: The highest audience, the highest time spent, an advanced ad platform (targeting), and a variety of media options (especially now since they’ve ramped up video). And yes.
Tell me what your favourite networks are and why!